Western Digital Passport Drive

Rob Thompson

Rob Thompson

Owner Of Computerman At Pikes Peak & S2 Technical

“This is a design flaw, in my opinion, and will factor into my next hard drive purchase decision.”

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Bringing It In

A customer came in the store recently with a WD passport drive. The USB 3.0 port had snapped cleanly off of the circuit board. Generally speaking, this doesn’t harm the data on the drive but it does make it inaccessible. That port is how your computer accesses the drive.

The Fix

Thinking I could ‘simply’ remove the hard drive from it’s enclosure and mount it in my shop PC to recover the data, I opened it up. And subsequently found WD does not provide a SATA connector in these drives. What that means is that if these ports break, the only real solution is to solder the micro connections again or mount the drive to another circuit board of the same design. This is a design flaw, im my opinion, and will factor into my next hard drive purchase decision.

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Under New Ownership!

I am Rob Thompson, dad, retired Air Force Master Sergeant and resident of Divide.

Hardware Issue Spotlight: Western Digital Passport Drive

A customer came in the store recently with a WD passport drive. The USB 3.0 port had snapped cleanly off of the circuit board.

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